Cookie Policy

What are cookies?

Cookies are small files of letters and numbers. These files are either stored in the memory of your computer or other device such as mobile phones or tablet devices (these cookies are generally known as session cookies) or are placed on the hard drive of your device (generally known as persistent cookies).

Cookies are created when you visit a website or other service that uses cookies. Cookies are commonly used to help the user’s browsing experience and provide more information about the user’s experience and interests. This information is generally used to make content, services and advertising more relevant and useful during future visits.

For more details about cookies and details of how to delete and disable cookies you can visit www.aboutcookies.org

Cookies we use

Analytical cookies allow us to recognise and to count the number of visitors to our website, to see how visitors move around the website when they are using it and to record which content viewers view and are interested in.

This helps us to determine how frequently particular pages are visited and to determine the most popular areas of our website and/or services.

This helps us to improve the service which we offer to you by helping us make sure our users are finding the information they are looking for.

If you don't want to receive cookies on the The Locked Room website, change your cookie settings via your browser; your browser help function will tell you how.

Cookie settings

Web browser cookies:

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Flash Player cookies:

Generally you can't delete Flash cookies (also known as local shared objects) with browser controls, but Adobe's website at www.adobe.com provides information on how to delete or disable Flash cookies. Click here for details.

If you have any questions please don't hesitate to contact us via info@thelockedroom.co.uk

If you continue to use the The Locked Room website

without changing your settings,

we’ll assume that you are,

Happy and give consent

to receive all cookies on this website.

How many rooms do you have?

We currently have one room

Are we really locked in?

No you can leave the room at anytime you wish. You can also contact staff via a radio and staff constantly monitor the game.

How many people can play at a time?

Jurassic Land up to 6 people

What time should I arrive?

Please arrive 10 minutes before your booked session.

What if I’m late?

Much like the theatre your time slot is precise.  If you are too late you will not be admitted.  As we have to reset the games and prepare for the next booking. In exceptional circumstances we may reschedule your booking

Accessibility?

Due to our location on the second floor we do not have wheelchair accessibility.

I’m pregnant can I play?

Yes you can, there is somewhere to sit in the game and you can leave at any time during the game to use facilities if necessary.

Drunk, Drugs and Disorderly

We recommend that people do not drink lots of alcohol before arriving as some of the puzzles will require clear thought and physical dexterity.  Customers who turn up overly intoxicated, appear to have taken drugs and behave inappropriately to each other, staff or members of the public will be refused entry with the right to refund at our sole discretion

Acceptable behaviour

Please be careful in the room, there is nothing hidden under the carpet or in the plasterboard walls or ceilings.

There is no need to use brute force or smash anything.

How long does it last?

The experience lasts around

75 minutes

10 minutes briefing

60 minutes in the game room

5  minutes debriefing and photo

Are Bookings private or will there be strangers in our game?

All bookings are private it will just be

your friends with the room to yourselves.

What are you terms and conditions?

Click here view our terms and conditions

What if I get stuck on a puzzle?

A staff member will be monitoring your progress on CCTV ready to provide clues.

Are there any age restrictions?

While there is no restriction on age, the puzzles may be too demanding for those under 12.

Please note we don’t accept groups of kids under 15. We still accept as part of a family group

Do you have food & drink facilities?

Unfortunately we don’t there is a bakery next door and more cafes in the surrounding area.

Can I get a refund?

Once a booking is confirmed, refunds & cancellations are not possible. Reschedules may be possible, Late comers will not get a refund.

Can we film or photograph in the game?

Sadly not. We ask all players to leave any photographic equipment and phones at reception were they will be locked in a safe.  Due to the nature of the game we do not wish to spoil the adventure for future players.

How should I dress?

Wear whatever you like, sensible shoes are essential.

Is it a franchise?

No we are one of a kind